Contact Us, Important Support Hotlines and Resources
The Los Altos Police Department provides Police, Fire and Medical services 24-hours a day for the City of Los Altos. A Police Department Directory is provided below for your convenience.
Los Altos Police Directory |
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| Emergency - Police, Fire and Medical (TDD Access) | 9-1-1 |
| Emergency (alternate) 9-1-1 | (650) 947-2779 |
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Text to 9-1-1 "Call when you can. Text if you can't"
Here is what to do:
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Text 911 in the To or Recipient box
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| 24-Hour Los Altos Police Non-Emergency Assistance | (650) 947-2770 |
| 24-Hour Los Altos Police Main Fax number | (650) 947-2704 |
| E-mail Los Altos Police for general questions. This mailbox is monitored intermittently during normal business hours. Can you wait up to 48-hours for a response? If not, dial (650) 947-2770 for non-emergency assistance. If you need an immediate response, please dial 911 or (650) 947-2779 | police@losaltosca.gov for general questions. (Do not use email if reporting something in progress) |
| Animal Control Services - this link provides helpful information regarding animal control services which are provided by the City of Palo Alto. If you are reporting an urgent matter dial 911 or (650) 329-2413 directly. | 911 or (650) 329-2413 Palo Alto Police dispatch |
| Animal Licensing, shelter and other services by Pets in Need | (650) 496-5971 |
| (650) 947-2774 Leave an anonymous voicemail message | |
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Independent Intake Official (IIO) - The City currently contracts with Stephanie Atigh, Attorney at Law to provide these services. At the recommendation of the Police Task Force, City Council has directed staff to provide an alternate means for members of the public to submit complaints against police officers. This alternative source is identified as the Independent Intake Official (IIO) |
(831) 915-4643 |
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Code Enforcement Complaint use this link to report a municipal code violation observed in the City of Los Altos. Visit Code Enforcement here |
(650) 947-2775 |
| Drone User Information by the Federal Aviation Administration (FAA). Did you know drones are considered an aircraft by the FAA? The FAA classifies a drone as an "Unmanned Aircraft Systems" (UAS). If you own a drone you are required to register your drone at FAADroneZone.com. Download the Mobile App B4UFLY to know whether it is safe to fly your drone | faa.gov/uas/ |
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Noise Complaints |
(650) 947-2770 If happening now, call us |
| Traffic or Parking Issues use this link to report a non-urgent traffic or parking related issue that is occurring in the city of Los Altos or call (650) 947-2770 and the call taker will handle your call accordingly | (650) 947-2770 If happening now, call us |
Local and Santa Clara County Support Hotlines and Resources |
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Behavioral Health Services of Santa Clara County - This is the entry point for access to all Santa Clara County behavioral health services. Provide support for individuals and families who are in crisis; considering suicide; or struggling with mental illness, substance use, or both Mobile Crisis Response Team - In Santa Clara County, this team is available to individuals in crisis that exhibit mental health symptoms, may be suicidal or at-risk. Dial (800) 704-0900 option#2 Monday-Friday 8AM-8PM. Outside of those hours, call the same number. Assistance is available in over 200 languages. For a Mobile Crisis Response Teams informative flier click here |
(855) 278-4204 Suicide Prevention Line
(800) 704-0900 option#2 Mobile Crisis Response Team or Text RENEW to 741741 if in Crisis (800) 488-9919 Substance Use |
| Bill Wilson Center - Supports and strengthens the community by serving youth and families through counseling, housing education, and advocacy |
(408) 243-0222 (408) 850-6125 Crisis Line |
| Community Health Awareness Council (CHAC) - Counseling & Mental Health Services | (650) 965-2020 |
| Community Services Agency (CSA) - Committed to serving our local neighbors in need | (650) 968-0836 |
| COVID-19 - Santa Clara County Health Concerns and Services - Report a concern about a school, business, or healthcare provider. Also a resource for workers, volunteers, and other personnel that are concerned about their employer violating the Santa Clara County Health Order | (866) 870-7725 Advice Line |
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Office of Mediation and Ombuds Services (OMOS) - Leading difficult conversations and resolving conflict for County of Santa Clara employees, departments, agencies and community members since 1977. |
(408) 993-4107 |
| Senior Intervention Hotline for Crisis and Support Services - Institute on Aging’s 24-hour toll-free Friendship Line is the only accredited crisis line in the country for people aged 60 years and older, and adults living with disabilities | (800) 971-0016 24/7 Friendship Line |
| Substance Abuse Prevention Service - Addresses problems associated with alcohol and other drugs (AOD) use and abuses |
(408) 794-0660 Prevention Line |
| WomenSV - A Domestic Violence resource center designed to raise public awareness and connect domestic violence survivors in the Bay Area to available resources and help to build a strong support network | (833) 966-3678 |
| YWCA Silicon Valley Crisis Intervention Team - The first point of contact for survivors of domestic violence, sexual assault, and human trafficking | (800) 572-2782 Get Help 24/7 |
